Technical explanations

Android TV problems and how to fix them

If you own a Google TV or Android TV then you are already enjoying one of the best TV systems ever. But nothing is without problems. So, we show you the most common Android TV problems and how to fix them.

Solve Android TV problems

You will be among the lucky ones who have access to an infinite number of applications and services for streaming music, movies, games, educational applications, and many customizable options and settings according to your personal preferences, as well as the ability to broadcast content to your phone screen, and many other features.

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Despite all this, it is not a perfect system, in fact there is no perfect operating system. Inevitably, you will encounter some software errors and problems while using the system, which may cause you to have an unsmooth and comfortable experience while using the TV.

But fortunately, it is always easy to deal with errors and software problems by following some simple procedures without the need to contact technical support or seek the help of an expert friend.

In this guide, we tried to collect for you many common Android TV system errors and problems and how to deal with them without the help of technicians. Complete this guide with us to learn about all possible solutions to overcome Android TV system problems in detail.

Internet connection problems

Just like any operating system on any other TV, Android TV needs an Internet connection to work properly and be fully functional. But if you're having problems with your WiFi network, the problems won't end with your TV.

But the good news is that it is easy to deal with these types of problems. You just need to check your internet connection at home and whether there is internet available on your computer or phone to check whether your internet connection is stable.

والآن، على جهاز التلفزيون، انتقل إلى شاشة الإعدادات عن طريق النقر على أيقونة الترس المتواجدة في الركن العلوي الأيمن من الشاشة الرئيسية للنظام ثم انتقل إلى خيار “الشبكة والإنترنت” وبعد الدخول انقر فوق خيار “اكتشاف الشبكات” وحينها سيبدأ جهاز التلفزيون في التحقق من شبكات الــ WiFi المتوفرة وعرضها على الشاشة.

If the TV does not see your Wi-Fi network, it is best to restart the router, then wait a few minutes before trying to search for networks again.

It's also essential that you make sure you're trying to connect to the right network, especially if you have a dual-band router (2.4GHz and 5GHz) as most Android TVs don't yet support 5GHz.

هناك اتجاه آخر يمكنك اتباعه لحل هذه المشكلة وهو الانتقال إلى خيار “الشبكة والإنترنت” ثم حذف شبكة الواي فاي الخاصة بم تماماً من القائمة ثم عمل بحث عن الشبكات المتوفرة مرة أخرى. هذه حيلة رائعة جداً إذا كان التلفزيون غير قادر على الاتصال بالشبكة.

You will definitely need to enter the network password again once the TV finds your Wi-Fi network. Also, check the proxy settings on the TV screen, because incorrectly modifying the proxy settings may result in many problems in the way the TV connects to the Internet.

لذلك، قم بالدخول إلى إعدادات الوكيل وتأكد من ضبط إعداد الوكيل على “لا شيء” وقم بإلقاء نظرة سريعة على إعدادات عنوان IP وتأكد أنه مضبوط على خيار DHCP.

من الممكن أيضاً أن تحدث مشاكل الاتصال بالإنترنت نتيجة اختلاف مُفاجئ في التاريخ والوقت. لذلك، ألقِ نظرة سريعة على إعدادات “تفضيلات الجهاز” ثم “التاريخ والوقت” وتأكد من ضبط الإعدادات على “التشغيل التلقائي”. ومع ذلك، إذا اتضح لك أن الضبط التلقائي لا يتماشى مع الوقت والتاريخ الواقعي في منطقتك الزمنية، فيمكنك التبديل إلى “الضبط اليدوي” وضبط الوقت والتاريخ يدوياً.

Extreme slowness in some applications

If your Android TV system is working normally but you are facing terrible slowness while opening any app, then there might be an issue with the app data or cache.

Just try not to confuse issues of slow app itself with slow loading content because the second issue might be related to internet connection issues while the first issue means that it is the app's data or its cache that is having the problem.

To confirm whether your problem is the first or the second, try opening any other application. If the content loading on the application is proceeding normally, it means that you do not have any problems connecting to the Internet.

لذلك، ستحتاج الدخول إلى قائمة التطبيقات والبحث عن التطبيق الذي يعاني من البطء ومن داخل إعدادات التطبيق قم بــ “حذف البيانات” و “حذف ذاكرة التخزين المؤقتة” ثم قم بتسجيل الدخول إلى التطبيق من جديد وتحقق مما إذا كان التطبيق عاد إلى طبيعته.

إذا لم يفلح هذا الحل، فيمكنك التفكير في “إزالة تثبيت التطبيق” ثم إعادة تثبيته من جديد عبر متجر جوجل بلاي أو تثبيته من نفس الشاشة السابقة الخاصة بحذف البيانات وذاكرة التخزين المؤقتة.

Full storage space on the TV can also cause many problems, including noticeable slowdowns and delays while opening some applications.

Therefore, you will need to delete some applications to free up more space on the TV to allow the system to store new information about the applications normally.

يمكنك التعرف على مساحة التخزين التي تستهلكها تطبيقاتك من خلال نافذة “تفضيلات الجهاز” ثم “التخزين” ومن هنا يمكنك رؤية المساحة التي تشغلها التطبيقات الخاصة بك.

It is also worth noting that there are some applications that face many problems and errors after receiving new updates. These latest updates may be buggy, and fixing them is beyond your control. You have no other choice but to wait for the development team to release a new update for the app in order to fix the problem.

Noticeable slowness throughout the system

Sometimes you turn on your TV like you do every day, but you start to notice that it's noticeably slower than it used to be.

In this case, there are many things to consider, from running out of storage space on the TV's memory to problems with the console itself.

So, like we mentioned in the previous paragraph, you will have to check the storage space occupied by all the apps on your TV. If it becomes clear that you are running out of memory, you should delete some applications that you no longer use.

The next and most important step is to delete the data and cache of all the apps individually. It will take you some time but it is an effort that pays off in most cases. But if there are some applications that you use frequently, you can skip them from this attempt, for example, Netflix, HBO, or applications that you use frequently.

بعض أجهزة التلفزيون التي تعمل بنظام Android TV توفر خاصية تُسمى “تسريع النظام” وهي عادةً ما تكون متواجدة بجانب زر الترس الخاص بالإعدادات. يمكنك استخدام هذه الخاصية من أجل تسريع حالة النظام والتي من شأنها حذف البيانات الغير مرغوب فيها وإصلاح المشاكل والأخطاء الناجمة عن عمليات إيقاف التشغيل المفاجئ (أثناء انقطاع التيار الكهربائي وخلافه).

يجب أيضاً التحقق مما إذا كانت هناك تحديثات جديدة مُعلقة قيد الانتظار. هذه التحديثات من شأنها تسريع حالة النظام وإصلاح مواطن الخلل التي قد تتسبب في التطبيقات بعد تلقيها تحديثات جديدة. لذلك قم بالدخول إلى “تفضيلات النظام” ثم “المعلومات” ثم قم بالنقر فوق “تحديث النظام”.

It is also possible that the problem is with the remote control itself. So, you can either try another remote control (if available) or even turn your phone into a controller to see if the TV responds normally to command input. If the TV appears to respond normally to commands entered from the phone, this means that you need to change the batteries of the remote control.

Time delay while downloading new applications

أحياناً تظهر لك رسالة “Pending Download” أثناء تنزيل أحد التطبيقات، وتستمر هذه الرسالة في الظهور وكأنها ستظل إلى الأبد.

You have certainly encountered such a problem before on your Android phone, which can occur for many reasons, including problems with the Internet connection.

But at the same time, the issue could be caused by software bugs which can be troubleshooted by deleting Google Play Store data and cache.

أيضاً من الممكن الاستعانة بوظيفة “تسريع النظام” المتواجدة بجانب زر الإعدادات والتي تحدثنا عنها في الفقرة السابقة. ولكن بما أنها ميزة غير متوفرة في جميع أجهزة التلفزيون، فإن الحل الأسلم هو حذف ذاكرة التخزين المؤقتة لمتجر جوجل بلاي.

If the issue still occurs, you can take the next step and check the available storage space on your TV. You can delete all applications that you are not using or disable them if you are not able to remove them permanently.

إذا فشلت جميع محاولاتك في تسريع النظام، فلم يتبق لك سوى اتخاذ الخيار النووي وعمل استرداد لإعدادات ضبط المصنع من داخل “تفضيلات الجهاز” ثم “الاسترداد”.

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Inability to make a payment to purchase an application

Sometimes you may not be able to complete the payment process for purchasing an application because Google has not verified your payment method. Unfortunately, in this case, you cannot do anything through the TV because the TV is not the cause of it.

But the best way is to try to purchase the application on another device, such as a phone or tablet. But be careful when choosing the brand that owns this application due to the similarity of many brands that own similar applications.

After completing the payment process on your device, the app should sync on your TV as well if you use the same account on the first device and the TV as well.

Problems with the remote control

The worst experience you can have is being unable to use the TV with the remote control. But don't worry, it is a very common problem on Android TV and can be easily solved with some routine procedures

First, replace the remote battery or - as we mentioned previously - try connecting your phone to the TV and start using it if you have a compatible phone - and check if the TV starts responding normally.

If you find that the TV is not responding even after replacing the battery, you will need to restart the TV and the remote to re-establish the connection again.

والآن، قم بالنقر فوق زر الإعدادات ثم حدد “تفضيلات الجهاز” ثم اختر “إعادة التشغيل”. في هذا الوقت تحديداً قم بإزالة البطارية من الريموت كونترول، وبمجرد أن يظهر الشعار على شاشة التلفزيون، قم بإعادة توصيل البطارية بالريموت مرة أخرى.

On the screen you will notice instructions that you must follow in order to re-pair the remote with the TV again. In this case, you will need to constantly press the Tivo and Black buttons – if you have another remote, you will need to know which buttons you should constantly press during the pairing process.

Some TVs require you to tap the Home and Select buttons during the pairing process. In all cases, make sure to bring the remote control close to the screen to succeed in the pairing process.

If it turns out that the remote is unable to respond in any way despite replacing the battery, the remote may be dead. This means you'll need to buy a new remote, but as we mentioned earlier, you can use the phone temporarily through the Android TV Remote app to check if the remote is the culprit.

Google Play shows and movies do not appear on the screen

Many users complain that they are unable to see the movies and shows they purchased through the Google Play Store. In this case, you must ensure that you are logged in on Android TV with the same Google account that you used to upgrade and purchase movies.

يمكنك بسهولة الدخول إلى شاشة الإعدادات عن طريق النقر فوق زر الترس ثم النقر فوق خيار “الحسابات وتسجيل الدخول” ثم اختر حسابك الخاص “المُستخدم في الشراء” وحدد خيار “المزامنة الآن”. انتظر قليلاً حتى تظهر لك العروض والأفلام التي تمت ترقيتها على شاشة التلفزيون.

Have all your attempts failed?

Unfortunately, there is no standard guideline explaining how to deal with Android TV problems and this is normal due to the presence of many brands that manufacture Android TVs and the noticeable differences in software from one manufacturer to another.

If you try to check each company's repair guide, you will find many different guides. Therefore, it would be better to search for the repair manual of your TV screen manufacturer online.

If all your attempts to fix the problem fail or you are unable to identify the problem, you can certainly contact the technical support team and request urgent assistance.

Also read: What is HDR? Here's everything you need to know about HDR and how to fix it.

Conclusion

Google was able to redesign the user interface again on Android TV, and the user interface that was based on the appearance of traditional rows disappeared and was replaced by multiple tabs for content with new labels for all sections.

In this way, we obtained the Google TV system, which guarantees the user a unified and more convenient appearance while dealing with content across a different group of applications.

In addition to all of this, Google TV gave the ability to use Google Photos as a kind of screen saver and then gave users the ability to change the account name of their user profiles.

However, this update has not yet reached all TVs, especially older ones. While some companies have succeeded in updating all of their TVs, such as Sony and TCL, there are still many manufacturers that have not rolled out this update to their own devices.

للأسف لم تقدم الشركات مخطط زمني واضح لموعد تلقي المستخدمين التحديث الجديد، ولا يوجد لدينا خيار بديل سوى الانتظار. ولكن بمجرد توافر التحديث الخاص بك، ستحصل على إشعار جديد أو يمكنك التحقق يدوياً من داخل “تفضيلات الجهاز” ثم الانتقال إلى خيار “حول” ثم “تحديث النظام” فإذا وجدت تحديث قيد الانتظار، فسارع بتثبيته.

Ibrahim Turki

I have been working in the electronic press for years and have a passion for reading and writing about various technical news. You'll find me writing about computers, smartphones, operating systems, applications, and even networks and the Internet. I always strive to provide elegant and simple visual content that suits technology followers in our Arab world.
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